Support

Help with the Averon app.

Strava

Connecting

Go to Profile › Devices › Strava and tap Connect with Strava. Leave the activity box ticked on Strava's screen, or Averon can't read your runs. Your activities then import automatically into your run diary.

"New Strava connections are paused"

Strava limits how many athletes each app can connect. When Averon reaches that limit, new connections are paused. Nothing is wrong with your account, and there's nothing to retry. You can keep logging runs by hand or through Apple Health or Health Connect.

My Strava runs disappeared from my diary

That's expected. Imported Strava activities are kept for 7 days and then deleted automatically, as Strava's rules require. The distance they added to your shoes is removed at the same time, so a shoe's mileage can go down. Log runs in Averon, or import them from Apple Health or Health Connect, to keep them in your shoe mileage.

Disconnecting

Profile › Devices › Strava › Disconnect Strava. Averon withdraws its access at Strava and permanently deletes every activity it imported, together with the distance they added to your shoes. Removing Averon from your Strava settings under My Apps does the same. See the privacy policy for exactly what we do with Strava data.

Apple Health and Health Connect

Averon can import your runs from Apple Health (iPhone) or Health Connect (Android). First turn on Health data in Profile › Privacy & data, then connect in Profile › Devices. If nothing arrives, check the permissions: on iPhone, Settings › Privacy & Security › Health › Averon; on Android, the Health Connect app › App permissions › Averon.

Your account

Health data and AI choices

Profile › Privacy & data. Turn Health data or AI-written explanations on or off at any time. Turning health data off deletes the injury details and Apple Health or Health Connect runs already shared.

Age

Averon is for runners aged 18 and over. An account with a date of birth under 18 is deleted straight away.

Signing in

You can sign in with email and password, Google or Apple. If a verification code doesn't arrive, check your spam folder, then use Resend code in the app.

Forgotten password

On the sign-in screen, tap Forgot password and follow the code sent to your email.

Getting a copy of your data

Profile › Delete account › Download my data first. This only downloads your data. Nothing is deleted unless you go on to confirm.

Deleting your account

Profile › Delete account, then type DELETE to confirm. Your account and everything linked to it are deleted immediately and permanently. If Strava is connected, Averon withdraws its access at Strava first.

Buying shoes

Averon doesn't sell shoes. Buy buttons open the partner store's website, where orders, payments, deliveries and returns are handled by that store. Contact the store directly about an order.